Support

Get started

1. Put a spare iPhone or iPad with iOS 17 or later on the charger, where your Wi-Fi is normal.
2. Open LineProof and tap Get started. Allow the local network check, so the app can see your router.
3. Tap Start logging and leave the app open on screen. The screen dims itself.

Logging stopped, or there are gaps

iPhone and iPad pause apps you leave, so LineProof logs only while it is open on screen. Gaps are marked as not logged, so your record stays honest. Guided Access keeps the app on screen:

1. Open Settings, then Accessibility, then Guided Access, and turn it on.
2. Open LineProof and press the side button (or the Home button) three times quickly.
3. Tap Start. To end it, press three times again and enter your code.

You can also turn on the reminder in LineProof, so you get a notification when logging pauses.

The router shows not checked

LineProof needs access to your local network to check your router.

1. Open the Settings app.
2. Tap Privacy & Security, then Local Network.
3. Turn on LineProof.

Some routers do not answer at first. The app keeps trying while it logs, and every drop is logged either way.

Send your report

Open the Report tab and fill in your details: name, address, customer number and provider. Then send it from Mail, with your letter and the PDF attached, or share the PDF any other way. Only you send it.

Restore your purchase

On a new device or after reinstalling, open Settings in LineProof and tap Restore purchase. With Family Sharing, the full report works on your family's devices too.

The app asks me to update

Very old versions can be retired when they no longer work right. Update LineProof in the App Store and keep logging. Your log stays on this device, and a logging session is never interrupted for it.

Delete your log

In LineProof, open Settings and tap Delete all logs. This removes every drop, day and mark from this device. Your details, your contacts with your provider and your settings stay. Deleting the app removes everything.

Is the report official?

The report is a record of what this device measured, not an official measurement. It gives your provider the facts they usually ask for first: exact dates and times, how long each drop lasted and whether your own router still answered.